Help / Contact Us
- What is the turnaround time of your items? We have 2 types of product on our website, In Stock and Pre Order. In stock items are ready to be shipped straight away and will take 1-2 days to arrive. Our in stock section is updated regularly. Pre Order items can take either 7, 10 or 14 days to make (this is stated in the description of each item). Please note delivery time will be added on top of the turnaround time.
- Do you do custom orders? Yes! You can mix and match any of our designs and fabrics to create your perfect outfit. All orders are handmade to measure in our Studio.
- I can't see this outfit on your website anymore, is it sold out? We try and restock as many of our items as possible! Some of our fabrics are limited edition as we like to keep exclusivity and so once they sell out we cannot restock. Some fabrics also come from overseas and can take a couple of weeks to arrive so may be taken off the website until it arrives. If there is a particular fabric/outfit that you like we advise to purchase quickly to avoid disappointment. If you have anymore questions feel free to DM or Email Us.
- How do I take care of my items? Please check the description of the item for specific care instructions.
- Do you offer Click and Collect? Yes, you can collect your outfit from our Liverpool based studio if needed. Please contact us separately via DM or Email before ordering to arrange this.
- Do I have to pay for Customs Charges? Unfortunately International taxes and custom charges are out of our control and are not the responsibility of By Esme Rose. For International customers the price of the items & delivery does not include customs & import duties as these charges vary from country to country. Please be aware that you might be required to pay these when you accept delivery of the items from your courier. If you would like more information we would suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
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