Delivery & Returns

Returns/Exchanges?

Pre order items are non-refundable or exchangeable as they are custom made for you. Please ensure you are 100% confident with your order before placing it as it will be processed straight away. Bust, waist, hip and height measurements must be entered at checkout. If they are not, your item will be made to our standard size guide and the above policy will still apply.

Shipping:

UK Royal Mail First Class Signed For (1-2 working days) £4.85

Orders made before 3pm will be sent out the same day. Please note any orders made after 3pm on Friday will not be sent out until Monday as we do not offer weekend delivery. We offer a Saturday Collection service, more details are below.

Click and Collect - Free

Collection from Oh Darlin, 39 Dunes Way, Liverpool, L5 9RJ 

Please DM us on Instagram or Email hello@byesmerose.com to book your collection slot once you have ordered. Please note our opening hours can vary each week, you can check our Instagram Highlights to see when we are open. 

DHL EXPRESS (Up to 5 days):

IRELAND - £22.00

SPAIN / BELGIUM / NETHERLANDS / SWITZERLAND - £25.00

USA - £20.00

DUBAI - £33.00

AUSTRALIA - £28.00 (Up to 10 days)

REST OF THE WORLD - £40

International Custom Charges: 
Please note certain countries outside of the UK may charge you a small customs fee upon your parcel arriving (this is dependant on the country you live in and due to Brexit). Customers will be responsible for paying this fee themselves if applicable. 

If you would like more information regarding delivery, custom charges, or an estimate arrival date for your outfit, please contact us via Email or Instagram DM!