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All of our items are designed and hand made to measure in house by our Esme Rose team. Current turnaround time for all orders is up to 10 days from ordering. As every single item is bespoke this means they are all NONE REFUNDABLE / EXCHANGEABLE. This applies to all Instagram orders too. Therefore please make sure you 100% want your outfit when purchasing.
To ensure you receive the perfect fit, please select your general size from the drop down menu and add you bust, waist and hip measurements to the notes section at check out, please also add you height, the more information we have the better.
Once your item is ready it will be posted to you via a Royal Mail first class signed for service / or you can choose our brand new ‘Click and Collect’ service. If you wish to collect from our Liverpool City Centre based studio please contact us to arrange.
Please note all washing instructions will be provided in the product description alongside ordering - however if you are unsure on how to wash you garment please contact us before washing.
We offer an international shipping service however this can take 7-14 days depending on your location as we use Royal Mail. If you would like more information regarding an estimate arrival date for your outfit please contact us via Email or DM!
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