Delivery & Returns

All of our items are designed and handmade by our Esme Rose team. Turnaround time on all order is 2 full weeks - unless the item is in stock. As every single item is bespoke including in stock items this means they are all NONE REFUNDABLE / EXCHANGEABLE. This applies to all Instagram orders too. Therefore please make sure you 100% want your outfit when purchasing. 

To ensure you receive the perfect fit, please select your general size and add you bust, waist and hip measurements to the notes section at check out. This applies to any in stock items too (as they will be altered to fit). If you are particularly tall or petite please add this into the notes section too the more information we have the better. 

Once ready your item will be posted to you via a Royal Mail first class signed for service / or you can choose our brand new ‘Click and Collect’ service. If you choose to collect from our Liverpool City Centre based studio please contact us to arrange as our studio is appointment only - We are open every weekday and weekends vary.

Please note all washing instructions will be provided in the product description alongside ordering - however if you are unsure on how to wash you garment please contact us before washing.

 

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