Delivery & Returns

SAMPLE SALE POLICY

Please note that all sample sale items are NON REFUNDABLE and NON EXCHANGEABLE 

 

Returns/Exchanges?

If you purchase an In stock item it can be exchanged within 7 day of purchasing. We also offer free alterations on ALL our outfits and therefore there are no refunds.

Pre order items are non-refundable or exchangeable as they are custom made specifically for you. Please ensure you are 100% confident with your order before placing it as it will be processed straight away. Bust, waist, hip and height measurements must be entered at checkout. If they are not, your item will be made to our standard size guide and the above policy will still apply.

If you do not feel confident to measure yourself at home please pop into our Liverpool based studio to be measured by a member of the Esme team.

Shipping:

UK Royal Mail Tracked 48 Hour (2 Working Days) - £3.29

UK Royal Mail Tracked 24 Hour (Next Working Day) - £3.99

UK Royal Mail Special Delivery (Guaranteed Next Day before 1pm) - £7.15

Pick up from Oh Darlin, 39 Dunes Way, L5 9RJ - Free

Orders made before 3pm will be posted out the same day.

Any orders place on Saturday or Sunday will be posted on the following Monday

 

DHL EXPRESS :

IRELAND (1-2 days) - £25.00

EUROPE (2-3 days) - £25.00

USA (2-3 days) - £20.00

DUBAI (2-3 days)- £35.00

AUSTRALIA (Up to 5 days) - £35 

REST OF THE WORLD - £40

International Custom Charges: 
Please note certain countries outside of the UK may charge you a small customs fee upon your parcel arriving (this is dependant on the country you live in and due to Brexit). Customers will be responsible for paying this fee themselves if applicable. If you refuse to pay custom charges please note that any fees charged to us will be deducted from your order.

If you would like more information regarding delivery, custom charges, or an estimate arrival date for your outfit, please contact us via Email or Instagram DM!